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  Help Desk


ServiceDesk Plus : iPhone iPad App free
http://bit.ly/1almmQp
ServiceDesk Plus : iPhone iPad App free
ManageEngine ServiceDesk Plus iPhone & iPad app lets your technicians create, access and resolve requests from any place, anytime. This app reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. The app gives you better user experience.
ManageEngine ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively, trusted by more than 16000 enterprises worldwide.
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Shamblesguru's Live Twitter Stream
https://twitter.com/shamblesguru
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AnswerGarden
http://answergarden.ch
AnswerGarden is a minimalistic feedback tool.
Use it in the classroom as an educational tool or at work as a creative brainstorming tool. Or you can embed it on your website or blog to use it as a poll or guestbook.
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5 Mobile Tools SMBs Can Use to Collect Feedback
http://bit.ly/Ov8LsT
5 Mobile Tools SMBs Can Use to Collect Guest Feedback
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HappyFox : Web-based Customer Support
http://www.happyfox.com
HappyFox is ridiculously easy, powerfully simple customer support and ticket management software. HappyFox integrates with your email accounts & website to ensure that all support requests get collated. Organize better, assign the right email to the right person, respond faster and track everything.
HappyFox is free for small businesses and has paid plans for larger teams.
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Spiceworks 5.2
http://www.spiceworks.com/spiceworks_desktop_pad_file.xml
Spiceworks is free agent-less network management and help desk software designed for networks with up to 1,000 devices. It combines inventory, monitoring, reporting, configuration management, help desk, built-in TFTP server, SNMP management, Active Directory management, UPS power management software, and IT community Q&A into one easy-to-use application.
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9 Web Apps for Gathering Customer Feedback
http://mashable.com/2011/03/06/user-feedback-apps/
9 Web Apps for Gathering Customer Feedback
Though the old adage that the customer is always right isnít exactly true, listening to feedback from your customers is important for small business success. Feedback isnít always easy to swallow, but it can be extremely valuable.
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Vision Helpdesk
http://www.thevisionworld.com
Vision Helpdesk is a Leading Ajax Web-Based True Satellite Helpdesk>
It allows you to Manage Support for Multiple Companies from one place.
We are happy to offer FREE Vision Helpdesk Software to registered charities and open-source projects.
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Spiceworks IT Management Desktop 5.0
http://www.spiceworks.com
Spiceworks is free agent-less network management and help desk software designed for networks with up to 1,000 devices.
It combines inventory, monitoring, reporting, configuration management, help desk, built-in TFTP server, SNMP management, active directory management, and IT community Q&A into one easy-to-use application.
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Uservoice
http://uservoice.com/
Uservoice communities are the easiest way to turn customer feedback into action
On other projects we were left frustrated and overwhelmed when trying to grasp what our users really wanted. Unorganized inboxes and clogged ticket systems ruled the day. Forums were awash with duplication, user support was impossible to determine, and valuable ideas were lost in the shuffle.
UserVoice adds structure to feedback and reduces the overhead of an honest dialog with our users ó It creates a market around good ideas so we get more quality than quantity.
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Create Your Own Niche Q and A Site With Qhub
http://qhub.com/
Create Your Own Niche Q&A Site With Qhub
Qhub is a system to allow anybody to build a Q&A website in minutes. Simply choose a Qhub name and address to build your very own Q&A site.
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Help Desk Management with ManageEngine
http://www.manageengine.com/help-desk-software.html
Help Desk Management with ManageEngine
- Manage all your trouble tickets
- Track all your IT Assets, Non IT Assets and other asset components
- Out of the box ITIL Ready Service Desk with Incident, Problem, Change Management and CMDB
- Empower customers with integrated Knowledge base and solutions
- Review and improve through comprehensive reporting
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Help Desk Software - Free from Spiceworks
http://www.spiceworks.com/free-help-desk-software
Looking for a simple but powerful help desk?
Spiceworks lets you manage user tickets, organize your work, and assign tasks to your team. Downloading free help desk software from Spiceworks lets small and medium businesses: receive tickets via web or email, assign tickets across your IT team, create tickets while browsing network assets, and track tickets by user, asset, due date and more.
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NetHelpDesk
http://www.nethelpdesk.com/
NetHelpDesk
NetHelpDesk, UK help desk solution for IT Companies, IT Departments and Schools with support teams of up to 30 people.
Our software is installed in over 20 countries worldwide and is being used daily by more than 25,000 users. We have a database full of satisfied customers who have given us permission to pass on their details as a reference contact.
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Web Help Desk
http://www.webhelpdesk.com/
Not all help desk software solutions are built alike.
The web-based Web Help Desk user interface is a breath of fresh air ó easy on the eyes and easy to deploy.
Take a quick peek at our innovative help desk software right now.
The extensive feature set of the Web Help Desk software addresses critical IT and support areas, including: Incident and Problem Management, Asset and Desktop Management, Knowledge Management, and Approval Workflow.
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ServiceDesk Plus - Helpdesk
http://www.manageengine.com/products/service-desk/
ServiceDesk Plus - Helpdesk
ServiceDesk Plus is a web-based helpdesk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base. ServiceDesk Plus packs all the modules at an affordable price.
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Get Satisfaction
http://getsatisfaction.com/
Get Satisfaction is a direct connection between people and companies that fosters problem-solving, promotes sharing, and builds up relationships.
Thousands of companies use this neutral space to support customers, exchange ideas, and get feedback about their products and services.
Get Satisfaction is open, transparent, and free. Youíre free to ask, free to answer, and free to start a new conversation.
Everyone is invited and encouraged to participate: companies, employees, customers ó anyone with an opinion, an answer, or something to say.
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ZenDesk : Help Desk 2.0
http://www.zendesk.com/
ZenDesk : Help Desk 2.0
Zendesk is a modern help desk system in a hosted environment.
The help desk is the single-point-of-contact between your end-users and you as a service provider. With very little effort Zendesk makes it possible for you to offer a professional-grade support service and capitalize on valuable user feedback.
Used in an IT department the help desk serves as the ERP system of the IT organization. It encourages and enforces well defined registration and processing of the data that makes the foundation for resource usage, -prioritization, and -strategy. The help desk constitutes the central hub for a company's IT Service Management (ITSM) strategy, which centers on the customer's perspective of IT's contribution to the business.
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Google Moderator
http://www.google.com/moderator/
Google Moderator
Google Moderator, a tool to organize "tech talks" or question and answer sessions. It is a free service that Google used internally, but now made public.
Matt Cutts said Google calls this application Dory "after the fish who asked questions all the time in Finding Nemo)."...
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RT: Request Tracker : open-source tracking system
http://bestpractical.com/
RT: Request Tracker : open-source issue-tracking system.
RT is an enterprise-grade task- and ticket-tracking platform, designed to simplify tracking of issues, user requests and project management in a community of users. We are the acknowledged expert in providing software support and custom-developed extensions for RT.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.
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OneOrZero Task Management and Helpdesk System
http://www.oneorzero.com/
The OneOrZero Task Management and Helpdesk System is an extremely powerful yet lightweight task management and helpdesk application, based on PHP and making use of popular databases including MySQL and Sqlite.
OneOrZero Task Management and Helpdesk system is a mature product that has been enhanced and reviewed by the community for several years. The result is an application that is functionally rich while maintaining the simplicity required to 'get the job done'.
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SysAid Help Desk Software and Asset Management
http://www.sysaid.com/
SysAid Help Desk Software and Asset Management
SysAid is a suite of web-based IT management software tools. It automates your processes for help desk, hardware configurations, software licenses, tasks, projects, and much more.
By automatically scanning your network, SysAid provides you with the necessary details on each machine and lets you remote control it.
Our Help Desk Software centralizes your user data, service request history, and hardware and software inventory into a single, easily accessible, user-friendly web interface.
Used by over 10,000 organizations around the world
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School Dude
http://www.schooldude.com/
School Dude
SchoolDude (USA) provider of web-native operations management solutions designed exclusively for the unique needs of educational professionals. Backed by the industry's only Legendary Service Program, our integrated suite of web-native applications is revolutionizing the business of managing educational operations.
Work Order Management | Help Desk Management | Trip Management | Facility Scheduling | Wireless Work Orders | Preventive Maintenance | Inventory Control | Utility Management | Capital Planning | Peer Networking |
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Liberum Help Desk (Free)
http://www.liberum.org/
Liberum Help Desk is the complete help desk solution for small to medium sized businesses and organizations. This software provides a simple, easy to use web interface for managing and tracking technical support problems.
Liberum Help Desk is open sourced under the GPL license and free for use. The help desk software is written in HTML and ASP and is easily modified and customized. All that is required to run Liberum Help Desk is Windows NT/2000/XP running IIS.
Completely web-based | E-mail notifications | Can utilize Windows authentication, so you don't need to manage another database of users | Allows for better communication between users and support reps: users can view progress on problems and submit additional information | Built-in reporting to keep track of support reps, which departments are making requests, and what types of problems are being reported | FREE |
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