Help Desk

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Help Desk
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Uservoice
http://uservoice.com/
Uservoice communities are the easiest way to turn customer feedback into action
On other projects we were left frustrated and overwhelmed when trying to grasp what our users really wanted. Unorganized inboxes and clogged ticket systems ruled the day. Forums were awash with duplication, user support was impossible to determine, and valuable ideas were lost in the shuffle.
UserVoice adds structure to feedback and reduces the overhead of an honest dialog with our users — It creates a market around good ideas so we get more quality than quantity.

ShowMeWhatsWrong
http://showmewhatswrong.com/
ShowMeWhatsWrong Helps You Troubleshoot With Screen Recordings
Generate a help URL so friends and family can send you instant screen recordings to help trouble shoot computer issues.

Create Your Own Niche Q and A Site With Qhub
http://qhub.com/
Create Your Own Niche Q&A Site With Qhub
Qhub is a system to allow anybody to build a Q&A website in minutes. Simply choose a Qhub name and address to build your very own Q&A site.

Help Desk Management with ManageEngine
http://www.manageengine.com/help-desk-software.html
Help Desk Management with ManageEngine
- Manage all your trouble tickets
- Track all your IT Assets, Non IT Assets and other asset components
- Out of the box ITIL Ready Service Desk with Incident, Problem, Change Management and CMDB
- Empower customers with integrated Knowledge base and solutions
- Review and improve through comprehensive reporting

Help Desk Software - Free from Spiceworks
http://www.spiceworks.com/free-help-desk-software
Looking for a simple but powerful help desk?
Spiceworks lets you manage user tickets, organize your work, and assign tasks to your team. Downloading free help desk software from Spiceworks lets small and medium businesses: receive tickets via web or email, assign tickets across your IT team, create tickets while browsing network assets, and track tickets by user, asset, due date and more.

GLPI
http://www.glpi-project.org/?lang=en
GLPI is the Information Resource-Manager with an additional Administration- Interface. You can use it to build up a database with an inventory for your company (computer, software, printers...).
It has enhanced functions to make the daily life for the administrators easier, like a job-tracking-system with mail-notification and ...

NetHelpDesk
http://www.nethelpdesk.com/
NetHelpDesk
NetHelpDesk, UK help desk solution for IT Companies, IT Departments and Schools with support teams of up to 30 people.
Our software is installed in over 20 countries worldwide and is being used daily by more than 25,000 users. We have a database full of satisfied customers who have given us permission to pass on their details as a reference contact.

Web Help Desk
http://www.webhelpdesk.com/
Not all help desk software solutions are built alike.
The web-based Web Help Desk user interface is a breath of fresh air — easy on the eyes and easy to deploy.
Take a quick peek at our innovative help desk software right now.
The extensive feature set of the Web Help Desk software addresses critical IT and support areas, including: Incident and Problem Management, Asset and Desktop Management, Knowledge Management, and Approval Workflow.

ServiceDesk Plus - Helpdesk
http://www.manageengine.com/products/service-desk/
ServiceDesk Plus - Helpdesk
ServiceDesk Plus is a web-based helpdesk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base. ServiceDesk Plus packs all the modules at an affordable price.

Zendesk ... help desk system
http://tr.im/kOnO
Zendesk ... cloud-based, on-demand help desk system
"Zendesk is a web-based, SaaS-delivered help desk / support ticketing solution that gives companies, big or small, a simple way to manage incoming support requests from end customers.
Zendesk comes with a free version, but it is fairly limited since you can only provide support for up to 50 end-users, plus you don’t get to brand the interface."

Get Satisfaction
http://getsatisfaction.com/
Get Satisfaction is a direct connection between people and companies that fosters problem-solving, promotes sharing, and builds up relationships.
Thousands of companies use this neutral space to support customers, exchange ideas, and get feedback about their products and services.
Get Satisfaction is open, transparent, and free. You’re free to ask, free to answer, and free to start a new conversation.
Everyone is invited and encouraged to participate: companies, employees, customers — anyone with an opinion, an answer, or something to say.

ZenDesk : Help Desk 2.0
http://www.zendesk.com/
ZenDesk : Help Desk 2.0
Zendesk is a modern help desk system in a hosted environment.
The help desk is the single-point-of-contact between your end-users and you as a service provider. With very little effort Zendesk makes it possible for you to offer a professional-grade support service and capitalize on valuable user feedback.
Used in an IT department the help desk serves as the ERP system of the IT organization. It encourages and enforces well defined registration and processing of the data that makes the foundation for resource usage, -prioritization, and -strategy. The help desk constitutes the central hub for a company's IT Service Management (ITSM) strategy, which centers on the customer's perspective of IT's contribution to the business.

Google Moderator
http://moderator.appspot.com/
Google Moderator
Google Moderator, a tool to organize "tech talks" or question and answer sessions. It is a free service that Google used internally, but now made public.
Matt Cutts said Google calls this application Dory "after the fish who asked questions all the time in Finding Nemo)."...

RT: Request Tracker (open source)
http://bestpractical.com/rt/
RT: Request Tracker
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.

Hesk
http://www.phpjunkyard.com/free-helpdesk-software.php
Hesk is a PHP help desk software that runs with a MySQL database. It allows you to setup a ticket based support system (helpdesk) for your website.
Your customers are able to submit support tickets and the staff has a nice web based interface to reply to and manage tickets. Features include multiple staff logins, categories, powerful ticket search functions, easy-to-use web interface and more.
You can completely customize the look of the Hesk by editing header, footer and style files! Hesk can also be easily translated to any language!
Many users say they like this script because it is an easy to use, simple, secure and FREE alternative to commercial (read $200+) helpdesks. It also comes with a simple install script that takes care of database setup to help you get your helpdesk up and running with very little effort.

RT: Request Tracker : open-source tracking system
http://bestpractical.com/
RT: Request Tracker : open-source issue-tracking system.
RT is an enterprise-grade task- and ticket-tracking platform, designed to simplify tracking of issues, user requests and project management in a community of users. We are the acknowledged expert in providing software support and custom-developed extensions for RT.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.

SimpleTicket
http://www.simpleticket.net/
Welcome to the home of SimpleTicket an open source project.
Built as an alternative to expensive and complicated ticking systems like Remedy and Heat, SimpleTicket is perfect for:
- Internal IT Support Teams (up-to 10,000 end users)
- Small IT Support Companies (1-40 technicians)
- Customer Support Departments (non-tech) ISPs, Wireless Providers, Phone Companies
You can download it for free today, have the Architel team install, customize and/or host it for your company. Trouble tickets don? need to be a pain, with SimpleTicket they can be easy and trouble-free!
Custom Install : Architel can setup your server and install SimpleTicket for your company.
Hosted Ticket : Architel can setup and host your SimpleTicket install
Looking for RSS feeds for users and techncians? SimpleTicket offers RSS. How about tagging for tickets? SimpleTicket uses Tags. How about TAPI integration for VoIP? SimpleTicket offers TAPI. Want to offer users transparency into the ticket resolution process? SimpleTicket offers complete transparency!

ThingsBreakDown
http://www.thingsbreakdown.com/
ThingsBreakDown is a webbased application to report and keep track of what is broken in stores, schools or organisations. Think of it as a to-do list with a location.

OneOrZero Task Management and Helpdesk System
http://www.oneorzero.com/
The OneOrZero Task Management and Helpdesk System is an extremely powerful yet lightweight task management and helpdesk application, based on PHP and making use of popular databases including MySQL and Sqlite.
OneOrZero Task Management and Helpdesk system is a mature product that has been enhanced and reviewed by the community for several years. The result is an application that is functionally rich while maintaining the simplicity required to 'get the job done'.

Job Manager (free software)
http://www.mst-software.co.uk/
Job Manager (free software)
Job Manager 4 comprises all the usual features you'd come to expect from us, including adding, updating active jobs and reviewing archived items. However, JobManager 4 also boasts complete managers level access where a designated user can monitor other staff's work list and allocate as necessary. Job Manager 4 is the pinnacle of the series and just keeps getting better.
Help desk | staff management | work flow |

SysAid Help Desk Software and Asset Management
http://www.ilient.com/
SysAid Help Desk Software and Asset Management
SysAid is a suite of web-based IT management software tools. It automates your processes for help desk, hardware configurations, software licenses, tasks, projects, and much more.
By automatically scanning your network, SysAid provides you with the necessary details on each machine and lets you remote control it.
Our Help Desk Software centralizes your user data, service request history, and hardware and software inventory into a single, easily accessible, user-friendly web interface.
Used by over 10,000 organizations around the world

OpenIT
http://openit.synthesyssolutions.com/
OpenIT is a free IT management web application written in PHP which tracks Employees, Computers, Software, Peripherals, Support Issues, Knowledge Base articles, Out of Office notices, and more.
Help Desk | helpdesk |

IRM, the Information Resource Manager
http://www.stackworks.net/view.php/irm/index.html
IRM, the Information Resource Manager
IRM, the Information Resource Manager, is a powerful web-based asset tracking and trouble ticket system built for IT departments and HelpDesks. It keeps detailed information about each computer, as well as providing a trouble ticket system, an FAQ system, and a Knowledgebase, which are all interweaved into a seamless web application.
Open Source .. free

Numara Track-It and Numara Network Monitor
http://www.itsolutions.intuit.com/landing.asp
Numara Track-It and Numara Network Monitor
Learn more about Numara Software Software's Track-It! - the world's leading help desk and IT asset management solution
Download a fully functional demo of Track-It!
helpdesk | help desk |

School Dude
http://www.schooldude.com/
School Dude
SchoolDude (USA) provider of web-native operations management solutions designed exclusively for the unique needs of educational professionals. Backed by the industry's only Legendary Service Program, our integrated suite of web-native applications is revolutionizing the business of managing educational operations.
Work Order Management | Help Desk Management | Trip Management | Facility Scheduling | Wireless Work Orders | Preventive Maintenance | Inventory Control | Utility Management | Capital Planning | Peer Networking |

Liberum Help Desk (Free)
http://www.liberum.org/
Liberum Help Desk is the complete help desk solution for small to medium sized businesses and organizations. This software provides a simple, easy to use web interface for managing and tracking technical support problems.
Liberum Help Desk is open sourced under the GPL license and free for use. The help desk software is written in HTML and ASP and is easily modified and customized. All that is required to run Liberum Help Desk is Windows NT/2000/XP running IIS.
Completely web-based | E-mail notifications | Can utilize Windows authentication, so you don't need to manage another database of users | Allows for better communication between users and support reps: users can view progress on problems and submit additional information | Built-in reporting to keep track of support reps, which departments are making requests, and what types of problems are being reported | FREE |